Phone calls during normal business hours
Our hours for answering the phone are M-Th 9-12:30 and 2-5pm Fri 8:30-12:30 and 2-4. When you phone our office, your call will be directed to the employee who can help you best.

Phone calls after business hours.
We strongly encourage patients to call our office for medical problems during normal business hours; however, we recognize that problems may arise after business hours. After 5:00 p.m. daily, you can call our answering service and leave a message to be sent to the doctor on-call. Please include your first and last name, date of birth, telephone number where you can be reached and a brief description of your problem.  The doctor will call you back as soon as he is able. Please note that you may be charged for phone calls returned to you after hours. This charge will not be billed to insurance, and you will be directly responsible for payment of this fee.

Please restrict your after hours calls to matters requiring immediate care. Calls regarding routine prescription refills, appointment scheduling and other non-urgent matters will be returned on the next business day.

Prescription refill requests
We request that you call your pharmacy and ask them to fax to us your prescription refill request. Once received in our office, your chart will be pulled, your doctor’s authorization to refill obtained, and the prescription faxed back to your pharmacy. It is very important that you request your refills during normal business hours. Prescription refills will be taken care of within 48 hours.

Disability forms and other letters
There is a $10 fee for completion of forms and/or the production of letters during a patient's care. This would be for purposes other than forms used to submit charges for services rendered. This fee is due from the patient prior to the release of the form/letter. These forms include, but are not limited to:

• Disability Forms
• FMLA Forms
• Leave of Absence Forms
• Letters regarding flying and/or airline tickets
• Letters regarding the coverage of birth control pills used for reasons other than birth control
• Letters to employers
• Completion of Merk Medco Forms